TSM Web Solutions offers managed website hosting solutions for all of our clients. What does this mean and how does it impact our clients? Managed hosting provides the most comprehensive and simplified solutions for existing and potential clients. This means we handle every aspect of web and email hosting, allowing our clients to focus exclusively on their business. We’ve tailored our hosting environment to maximize up-time, scalability, responsiveness, and redundancy to ensure the best experience possible for our clients. To make sure we stay on top of the current best practices, we are constantly evolving our hosting solutions to meet industry standards in security and up-time and will continue to evolve.
One very important aspect to our managed website hosting environment is the way we build and manage your website. We build almost all of our websites using a content management system called WordPress. WordPress is constantly evolving with the latest and greatest web technologies and has a proven track record of timely upgrades to stay on top of current trends. This allows us to maximize our offerings to our clients while not having to worry about software that will be outdated in a year. This also allows TSM Web Solutions to offer industry exclusive features to our clients that no other hosting company can provide. We are always looking for new features to add and improving our existing offerings, helping us stay on top of current trends in our industry.
Due to our managed hosting environment, typical access to a website is not needed. Also, to maximize our security footprint, we limit access to a lot of services that we can handle under our managed hosting umbrella. These types of services include installing WordPress plugins and themes, FTP access, shell access, database access, or control panel access (such as cpanel or plesk). In special circumstances, permission to be able to install plugins and themes and FTP access can be granted; this is usually handled on a case-by-case basis.
How can I get new plugins or themes?
Simply send an email to our support staff and we can review any plugin requests. These typically take a week or two to complete, but once we are done reviewing, we will let you know the benefits to the plugin or any drawbacks to the plugin. We perform extensive reviews to ensure the plugin is safe and properly coded so there are no unknowns that may potentially harm a website.
Why is my access limited?
WordPress is a platform that makes it easy for developers to build upon. This means there are a lot of plugins and themes available for free (and for a price). However, the ease also makes it possible for less experienced developers to write code, but the drawback is code that may not be up to par. Many times code won’t work for the latest version of WordPress, or it only works under certain circumstances, or worse, the code damages your site and/or opens up security vulnerabilities. Because of the potential dangers in installing plugins and themes freely, unless previous permission is granted (see above) TSM Web Solutions requires that all plugins and themes be reviewed before they can be installed.
We take data seriously. We backup our web server every night and store copies of the data off-site in two locations. We keep daily backups for 31 days, weekly backups for two months and monthly backups for an entire year.
Security is our number one priority when it comes to hosting your website. We take precautions to keep your site safe. We implement software firewalls on our servers that stop attacks and keep unauthorized users from accessing your data.
Learn more about our email and messaging services here.
Our hosting infrastructure is built on top of a popular platform called cPanel. This allows our clients to easily access their data and control email accounts.
Our environment is dedicated to only our clients. This means that you get the resources you pay for and our packages are never over sold.
Expect a 99.7% server up time when hosting with us. We utilize a clustered Domain Name System (DNS) to keep things running quickly from anywhere in the world.